Privacy Policy

Introduction

Avello Home Care LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our home care services.

Please read this privacy policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website or by phone
• Fill out inquiry or contact forms
• Request information about our services
• Enroll in our care services
• Communicate with us via email or other channels

This information may include: name, email address, phone number, mailing address, date of birth, medical information, insurance information, and other details necessary to provide care services.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our home care services
• Responding to your inquiries and providing customer support
• Processing applications and coordinating care services
• Communicating with you about appointments, services, and updates
• Improving our website and services
• Complying with legal obligations and regulatory requirements
• Protecting against fraud and ensuring safety
• Sending marketing communications (with your consent)

HIPAA Compliance

As a healthcare provider, Avello Home Care LLC complies with the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict safeguards to protect the privacy and security of your protected health information (PHI).

Your medical information will only be used and disclosed as permitted by HIPAA regulations and our Notice of Privacy Practices, which is provided separately to clients receiving care services.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

• With Your Consent: We may share your information when you give us permission
• Service Providers: With trusted third-party vendors who assist in operating our business
• Healthcare Providers: With doctors, hospitals, and other healthcare professionals involved in your care
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Restrict or object to certain processing activities

To exercise these rights, please contact us at [email protected].

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.