Frequently Asked Questions

Unlike traditional home care agencies that send strangers into your home, Avello Home Care specializes in hiring and training YOUR chosen family member or friend as a professional caregiver. We handle all the legal, compliance, and training requirements so you can receive care from someone you already know and trust.

Absolutely! That's the core of our model. You tell us who you want as your caregiver—whether it's an adult child, sibling, other relative, or trusted friend. We then handle all the requirements to hire them legally as a professional PCA through our agency.

That's perfectly fine! We provide comprehensive PCA certification training that covers all essential caregiving skills, safety protocols, documentation, and best practices. Your family member will be fully prepared to provide professional-quality care.

Your family caregiver becomes an official employee of Avello Home Care and is paid through our agency using Medicaid-funded PCA services. We handle all payroll, taxes, and employment paperwork—your caregiver simply receives regular paychecks.

Our family caregiver program is designed for individuals who qualify for Medicaid-funded PCA services in Maine. During your initial consultation, we'll help you understand eligibility requirements and determine if you qualify for this program.

We conduct comprehensive background checks including criminal history checks, state registry verification, and reference checks. This ensures your family caregiver meets all state requirements to work as a professional PCA. Most background checks are completed within 1-2 weeks.

From initial application to your family caregiver beginning work, the process typically takes 3-6 weeks. This includes background checks, HR enrollment, PCA training, and all required documentation. We work as quickly as possible while ensuring all requirements are properly met.

We provide continuous support including regular check-ins, care plan updates, caregiver coaching, problem-solving assistance, additional training as needed, and a 24/7 support line. You're never alone in this journey—our team is here to help whenever you need us.

Your chosen caregiver must be at least 18 years old, able to pass a criminal background check, willing to complete PCA certification training, and committed to providing consistent care. No prior caregiving experience is necessary—we provide all the training they need.

We serve Portland and surrounding communities throughout Maine. If you're unsure whether we cover your area, please contact us directly and we'll be happy to confirm service availability in your location.